Do you provide domain registration
service or where can I register my domain?
Yes, we currently provide domain registration,
we will register your for just RM55.00
per year as we are a accredited registrant
with FREE Managed DNS, FREE Domain Forwarding
and FREE privacy protection. Please
vist our domain
page for more information.
Can i transfer my domain name to you?
Absolutely! Just enter your domain name
on our order form and choose to transfer
to us. We will take care the rest.
Paypal Payment: We also accept payment
via Paypal as we are a Verified Member.
Please note, we only accept verified member.
How long does it take to get my login
details for my account if i pay via Paypal?
Normally within 2-6 hours (within business
hours) after we receive your full payment.
Can I order online without using a credit
Yes, you can purchase our hosting plans
(services) using Maybank2U.
This is recommend for malaysians who does
not own a credit card. Once you transfer
your order through Maybank2U, please send
us an email with proof of payment and we
will setup your order within 1 hour. See
our payment guide
for our Maybank Account Information.
I'd rather not order online, how can
I place my order? (Local clients only)
As a malaysia web hosting company, to place
your order offline, you can bank-in through
any Maybank Berhad branches via ATM
or using a Payslip (Teller Counter). Once
you've done that, please contact
us and we will verify your payment and
setup your account within 1 hour.
Am I able to have more than one domain
under your plan?
Yes, please visit our respective hosting
plans for more information.
Do you have a price-freeze (fixed price)
We do have a price freeze guarantee. The
price you signed up for will be the price
you pay for the entire length of time you
are signed up with us, as long as you continually
renew your contract.
What happen if i wanted to downgrade
my account from yearly payment to monthly
A fee of RM5.00 will be apply for
What if i want to downgrade from Reseller
to Shared or from RSH02 to WNS01, are there
any fees will be apply?
No. Downgrade fees will only be charge to
your account if you wish to downgrade from
a yearly to monthly payment.
What happen if WNS Hosting upgrade hosting
plans after I have ordered?
You will also be benefited with the upgrade.
Are there any hidden costs or do I just
pay the subscription payment as stated?
No, all you have to pay is your subscription
payment depends on the plan you signed up
Can I upgrade my plan at any time?
Yes, you can upgrade your plan any time
at no charge except WNS are running a new
promotions or new plans for new signups
What if im late for my payment? Do WNS
suspended my site immediately?
We are very flexible when comes to billing.
We will send an invoice every 30th to 1st
of every month to our customers due date
and remind them 3 days before. We will always
follow up with you and give you an opportunity
to make your account current. We understand
that such events happen. As long as you
communicate with us and are responsive,
we will be as well.
How long do you response for technical
Any request for technical support will be
handled by our staff as quickly as possible.
We aim to have a response to any request
for support within 60 minutes but
it depends on the issues that occured as
sometimes it takes more than 3-6 hours
to fully solve the issue.
Do you offer phone support?
No. All hosting support are through email
and our Customer
Support Portal - Helpdesk. We like all
support requests to be documented for future
How do I transfer files to my web-page?
You using FrontPage go on publish ,
type in your web address user name and password.
We have install on every Web server FrontPage
extensions the upload process go automatically.
For any other Program you have to use FTP.
(direct your FTP Program to the folder "public_html")
this is your web server root
Do you offer ASP or JSP support?
Not at the moment.
Do your servers support PERL, PHP and
Yes, we support all the above for our Linux
Do you offer SSH in your hosting plans?
No we dont give SSH access.
Do you support Frontpage Extensions?
Yes, we do support Frontpage Extentions
for all plans.
Can I setup a 3rd level domain? (e.g.
Yes, you can setup a third level domain
name such as anyname.yourdomain.com. The
packages are the same as the one posted
for normal domains, the advantage to these
is InterNIC registration is not needed.
This means no InterNIC registration fees.
Is my web-page accessible 24 hours a
day, 7 days a week?
You have unlimited access via FTP or
FrontPage 24-hours a day. As such, you can
create and maintain your web pages on your
own computer and upload files to your web
site at your leisure.
Can I get additional disk-space or data
Yes, you can purchase extra space for
our shared hosting plans. Please visit our
respective hosting plans page for more information
What about your Reseller Plans? How does
A reseller is a person who bills and supports
their own web hosting clients. You can resell
your hosting plans at any price you wish.
Can i have a dedicated ip for my shares
We only provide dedicated ip for clients
that purchase a SSL Certificate for all
of our Shared and Reseller Hosting Plans.
For VPS customers, you may contact us to
purchase block of IP's.
Do you provide SSL Certificate?
Yes, you can purchase with us. Please visit
our SSL Cert page
for more information..
How can i order SSL Certificate?
You can submit a ticket at our Customer
Support Portal - Helpdesk for more information
regarding this issue.
If I only need a secure folder without
buying the Certificate? Its that possible?
No. We do not provide shared SSL, you will
have to purchase your own SSL certificate
and we will install it for you.
How much is the installation fee for
Do I have my own Control Panel to manage
my account such as emails, subdomains, stats,
Yes, you will be provided Cpanel Control
Panel and WHM for your clients, one of the
most popular control panel out there.
Where are your servers located?
Our Network Operations is managed out of:
What about your server performance?
All servers run the latest software patches
available, and we have a staff member dedicated
to constantly monitoring the environment
for all latest software patches, updates,
security, and any new vulnerabilities this
also include our reseller servers.
Do you maintain backup of my data?
Yes, we provide daily and weekly backups
of your home and WWW directories. However,
we encourage you to do a backup of your
own for we cannot guarantee 100% backups
on our server.
What are your server specifications?
Servers are all Intel Quad Processors with
high-speed SCSI or IDE drives. The operating
system is Red Hat Linux running Apache Web
Do you own the server or a reseller?
We have our own servers.
Is your uptime guaranteed?
Historically we have had a majority of 100%
uptime on all our servers.
What happened if your uptime is below
99.90% for your servers?
Basically if service availability falls
below the minimum acceptable levels as above,
clients are eligible for a credit to their
What the amount and how do you credit
to your customers account?
The amount credited to the client's account
is dependent on how far below the minimum
acceptable standard the availability was
for the given month. For every hour that
the services are unavailable below the minimum
standard, WNS will credit the equivalent
of 1 day worth of service fees to the client's
account. The maximum credit is 7 days
worth of service fees. Please visit our
Terms Of Services (TOS)
and Acceptable Use Of
Policy (AUP) page for more information.
Is the uptime include the uptime of your
No! Our uptime only for our servers. As
we are only a hosting provider where our
main function is providing hosting (Web,
email, application, etc). Therefore the
uptime for our network are excluded.
Will you host Warez sites?
No! We will not host any site of this kind.
Can I have Mp3 sites?
You can not have dedicated MP3 download
Can I host an adult site?
No, we don't host adult sites.
Do you ban any forums from your server
Yes! We banned certain forums such as:
YABB - YABB.pl
UBB 5 & 6 - Ultimate.cgi & Ultimatebb.cgi
Ikonboard - Ikonboard.cgi
ALL IRC related material
All of the forums above are banned because
they are resource hogs. ALL IRC related
material is strictly prohibited unless authorized
by us. If you wish to run and IRC server/client
or BNC don't even bother asking as that
will never be allowed. Notice: The
reason for these rules is that many accounts
are hosted on a server in a shared environment.
Therefore we can't allow a few clients to
use all the system resources so that all
other clients suffers because of it.
Do you provide FREE shopping carts?
Yes, we have shopping carts pre-installed
on all servers, just one click to install.
Do you support the ability to host other
sites using sub-domains?
Yes, we do.
Do you support mailing lists?
Yes, we do.
** Please contact
us if you have any additional questions.