WNS Hosting

FAQ Section

Web Net Solution ("The Company" or "WNS") - Webhosting Services agrees to furnish services to the Subscriber, subject to the following TOS (Terms of Service) - Updated on 1st May 2005.

Use of WNS Service (WNS Webhosting Company) constitutes acceptance and agreement to WNS's AUP as well as WNS's TOS (Terms of Service).

All provisions of this contract are subject to the TOS (Terms of Service) of WNS and AUP (Acceptable Use Policy). The AUP may be changed from time to time at the discretion of the Company. Subscriber understands that change to the AUP by the Company shall not be grounds for early contract termination or non-payment.

This Agreement shall be construed in all respects in accordance with the laws of WNS Server Provider.

Note: Pornography and sex-related merchandising are prohibited on any Web Net Solution server EXCEPT those on servers that have clearly stated that such content is allowed upon signing up. This includes sites that may infur sexual content, or links to adult content elsewhere. This is also true for sites that promote any illegal activity or content that may be damaging to Web Net Solution servers or any other server on the internet. Links to such materials are also prohibited. All IRC related activities are strictly prohibited and can be cause for immediate account termination!

1. Disclosure to Law Enforcement: The AUP specifically prohibits the use of our service for illegal activities. Therefore, Subscriber agrees that the Company may disclose any and all subscriber information including assigned IP numbers, account history, account use, etc. to any law enforcement agent who makes a written request without further consent or notification to the Subscriber. In addition WNS shall have the right to terminate all service set forth in this Agreement.
   
   

2. Service Rates: Subscriber acknowledges that the nature of the service furnished and the initial rates and charges have been communicated to Subscriber. Subscriber is aware that the Company may prospectively change the specified rates and charges from time to time. The promotional offer is contingent upon Company achieving and maintaining its cost of service goals including but not limited to rates charged to company by its suppliers.
   
   

3. Payment: Establishment of this service is dependent upon receipt by the Company of payment of stated charges. Subsequent payments are due on the anniversary date of the month for that month's service. The above applies to all accounts and services provided by WNS.
   
   

4. Payments and Fees: Service will be interrupted/suspended on accounts that reach 3 days past due. If payment is not received within 7 days of suspension your account will incurr a reactivation charge of RM35.00.Accounts overdue by 60 days or more will be cancelled and all files removed from our servers. Accounts that are not collectable by WNS may be turned over to an outside collection agency for collection. If your account is turned over for collection, you agree to pay the company a "Processing and Collection" Fee of not less than RM35.00 not more than RM380.00. If you desire to cancel your account, please follow the proper procedure to do this as outlined in this TOS.
   
   

5. Refund and Disputes: Our refund policy does not apply to any additional services including such as overages, disk space, pop accounts, sub-accounts, Domain Parking accounts, SSL certificates, SSL setup fees etc.

   A refund may be requested for amounts paid in advance and not used. The unused amount paid for our Web Hosting Plans may be refunded on request, less transaction fees incurred by WNS in processing the original payment, and in processing the refund transaction.

   We do not offer credits or refunds for amounts paid for the current month. We give refunds for full months unused, should you want to cancel prepaid service. If you decide to cancel after prepayment, you will not receive a refund for the current month in use (We do not give partial month refunds).
   
   For example, if you cancel a one-year hosting plan after having been a customer for 5 months and 17 days, you will receive a refund for the unused 6 month period. However, we provide discounts for annual payments. Meaning, because you agreed to a year term we are giving you a discount, and if you do not complete that term then the discount does not apply.
   
   If you received a discount for accepting a longer-term plan, the months already billed will be charged at the full monthly price and the remaining amount (if any) will be refunded. [i.e. the discount will be forfeited.]

   If paid via Paypal, refunds will be credited back to the account holder's name within 30 days of receipt of cancellation. If paid by Maybank2u, refunds will be made by company check within 45 days of receipt of cancellation.

   * Accounts that are either cancelled, deactivated, and/or have services suspended for violation of our terms of services and acceptable use policy will not receive any refunds.
   
   * No refunds are given on monthly accounts.
   

6. Failure to Pay: The Company may temporarily deny service or terminate this Agreement upon the failure of Subscriber to pay charges when due. Such termination or denial will not relieve Subscriber of responsibility for the payment of all accrued charges, plus reasonable interest and any collection fees.
   
   

7. Account Cancellation: Request for termination of user accounts can be made through our Termination Request Form or thru our Customer Support Portal - Helpdesk and Email to any of our staff member. Termination requests received will take effect immediately, that means you're not required to pay for web hosting plan fee for that month, if termination request is received after the fee charged in that month, which is not refundable, that means starting from following month you'll not be charged for web hosting fee. Subscription fees for additional services such as added space and bandwidth transfer will be charged for the entire month regardless of whether the request for their termination is received prior to the effecting of the said services.
   
   

8. Server Uptime Guarantees:WNS guarantees that the servers will be available 99.8% of the time in a given month excluding scheduled network maintenance. If service availability falls below the minimum acceptable levels as defined by this TOS, clients are eligible for a credit to their account. The amount credited to the client's account is dependent on how far below the minimum acceptable standard the availability was for the given month. For every hour that the services are unavailable below the minimum standard, WNS will credit the equivalent of 1 day worth of service fees to the client's account. The maximum credit is 7 days worth of service fees.
   
   Note: As we are only a hosting provider where our main function is providing hosting (Web, Email, Application, etc.), therefore the uptime for our network are excluded.
   
   

9. Subscriber acknowledges that the service provided is of such a nature that service can be interrupted for many reasons other than the negligence of the company and that damages resulting from any interruption of service are difficult to ascertain. Therefore, subscriber agrees that the company shall not be liable for any damages arising from such causes beyond the direct and exclusive control of the company. Subscriber further acknowledges that the company's liability for its own negligence may not in any event exceed an amount equivalent to charges payable by subscriber for services during the period damages occurred. In no event shall the company be liable for any special or consequential damages, loss or injury.
   
   

10. New Domains: Payment made for domain registration will not be refundable in all cases, including those that involve mistakes committed by any persons, WNS staff or not, at any stage of the domain registration process. A confirmation e-mail will be sent to registrants within 24-48 hours of the submission of the domain name purchase order.
    
    

11. Transfer of Domains: New webhosting accounts which involve the transfer of a domain from another provider to WNS will require a minimum of seven (7) days to be set up and entered into our WNS servers. In some cases, such transfers may take up to sixty (60) days. Due to the unpredictable nature of the transfer process, no guarantees are made regarding the amount of time a specific transfer may take.
    
    

12. Support Boundaries: WNS provides 24 x 7 technical support via Helpdesk and E-mail from Monday to Sunday to our subscribers (CUSTOMERS). We do not offer technical support on public holidays and short company meetings. We limit our technical support to our area of expertise. The following is our guidelines when providing support: WNS provides support related to your services or virtual site physical functioning.
    
    * WNS DOES NOT offer tech support for application specific issues such as cgi programming, troubleshoot code (html, php, perl etc), support third party programs (MySQL, Auto-installer scripts - Fantastico etc), using FTP (third party program) or any other such issue.
    
    * WNS DOES NOT provide technical support for the customers of resellers in any way. It is the resellers responsiblity to support their own customers.
    
    * WNS DOES NOT provide technical support for the customers of virtual private server (VPS) in any way. It is the responsiblity of the owners of virtual private server (VPS) to support their own customers or resellers.
    
    

13. SPAM and Unsolicited Commercial Email (UCE): WNS takes a zero tolerance approach to the sending of Unsolicited Commercial Email (UCE) or SPAM over our network. Very simply this means that customers of WNS may not use or permit others to use our network to transact in UCE. Customers of WNS may not host, or permit hosting of, sites or information that is advertised by UCE from other networks. (If Reseller Package Applicable) Violations of this policy carry severe penalties, including termination of service.
    
    

    1. Violation of WNS's SPAM policy will result in severe penalties. Upon notification of an alleged violation of our SPAM policy, WNS will initiate an immediate investigation (within 48 hours of notification). During the investigation, WNS may restrict customer access to the network to prevent further violations. If a customer is found to be in violation of our SPAM policy, WNS may, at its sole discretion, restrict, suspend or terminate customer's account. Further, WNS reserves the right to pursue civil remedies for any costs associated with the investigation of a substantiated policy violation. WNS will notify law enforcement officials if the violation is believed to be a criminal offense.
       
       

    2. First violations of this policy will result in an "Administrative Fee" of RM950.00 and your account will be reviewed for possible immediate termination. A second violation will result in an "Administrative Fee" of RM1900.00 and immediate termination of your account. Users who violate this policy agree that in addition to these "Administrative" penalties, they will pay "Research Fees" not to exceed RM760.00 per hour that WNS personnel must spend to investigate the matter. PLEASE, DO NOT SPAM from your account.
       

    
    IMPORTANT NOTICE:
    BEGINNING IMMEDIATELY, anyone hosting websites or services on their server that support spammers or cause any of our IP space to be listed in any of the various Spam Databases will have their services immediately disabled. The services will not be enabled until such time that you agree to remove ANY and ALL traces of the offending material immediately upon reconnection and agree to allow us access to the account to confirm that all material has been COMPLETELY removed. Severe violations may result in immediate and permanent removal of the account from our network without notice to the customer. Any account guilty of a second violation WILL be immediately and permanently removed from our network without notice.
    
    

14. Network
    
    

    1. IP Address Ownership: If WNS assigns Customer an Internet Protocol address for Customer's use, the right to use that Internet Protocol address shall belong only to WNS, and Customer shall have no right to use that Internet Protocol address except as permitted by WNS in its sole discretion in connection with the Services, during the term of this Agreement. WNS shall maintain and control ownership of all Internet Protocol numbers and addresses that may be assigned to Customer by WNS, and WNS reserves the right to change or remove any and all such Internet Protocol numbers and addresses, in its sole and absolute discretion.
       
       

    2. IP Address Usage: Any customer caught using an IP address that has not been assigned to them agrees to pay a RM95.00 fee. The domain caught using the offending IP address can be disabled or deleted at the discretion of WNS.
       
       

    3. Bandwidth and Disk Usage: Customer agrees that bandwidth and disk usage shall not exceed the number of megabytes per month for the Services ordered by Customer on the Order Form (the "Agreed Usage"). WNS and WNS Server Provider will monitor Customer's bandwidth and disk usage. WNS and WNS Server Provider shall have the right to take corrective action if Customer's bandwidth or disk usage exceeds the Agreed Usage. Such corrective action may include the assessment of additional charges, disconnection or discontinuance of any and all Services, or termination of this Agreement, which actions may be taken is in WNS's sole and absolute discretion. If WNS takes any corrective action under this section, Customer shall not be entitled to a refund of any fees paid in advance prior to such action. In the event that a customer exceeds the included allocation, WNS may, at its sole discretion, collect a deposit, in an amount determined by WNS, against customer's credit card on file with WNS.
       
       

    4. System and Network Security: Users are prohibited from violating or attempting to violate the security of the WNS Network. Violations of system or network security may result in civil or criminal liability. WNS will investigate occurrences, which may involve such violations and may involve, and cooperate with, law enforcement authorities in prosecuting Users who are involved in such violations. These violations include, without limitation:
       
       

       1. Accessing data not intended for such User or logging into a server or account, which such User is not authorized to access.
          
          

       2. Attempting to probe, scan or test the vulnerability of a system or network or to breach security or authentication measures without proper authorization.
          
          

       3. Attempting to interfere with service to any user, host or network, including, without limitation, via means of overloading, "flooding", "mail bombing" or "crashing".
          
          

       4. Forging any TCP/IP packet header or any part of the header information in any e-mail or newsgroup posting.
          
          

       5. Use of IRC bots or clonebots on WNSHosting, whether on IRC servers controlled by WNS or by other parties. An IRC bot is a program which runs and is connected to an IRC server 24 hours a day, automatically performing certain actions.
          
          

       6. Taking any action in order to obtain services to which such User is not entitled.

    
    

15. Notification of Violation:
    
    

    1. WNS is under no duty to look at each customer's or user's activities to determine if a violation of the AUP has occurred, nor do we assume any responsibility through our AUP to monitor or police Internet- related activities.
       
       

    2. First violation: Any User, which WNS determines to have violated any element of this Acceptable Use Policy, shall receive an email, warning them of the violation. The service may be subject at WNS's discretion to a temporary suspension pending a User's agreement in writing, to refrain from any further violations.
       
       

    3. Second Violation: Users that WNS determines to have committed a second violation of any element of this Acceptable Use Policy shall be subject to immediate suspension or termination of service without further notice.

    
    

16. Suspension of Service or Cancellation: WNS reserves the right to suspend network access to any customer if in the judgment of the WNS network administrators the customer's account is the source or target of the violation of any of the other terms of the AUP or for any other reason which WNS chooses. If inappropriate activity is detected, all accounts of the Customer in question will be deactivated until an investigation is complete. Prior notification to the Customer is not assured. In extreme cases, law enforcement will be contacted regarding the activity. The customer will not be credited for the time the customer's account was suspended. The customer will also not be credited for any fees if their account has been terminated.
    
    

17. WNS reserves the right to amend its policies at any time. Failure to follow any term or condition will be grounds for immediate Cancellation. You will be held responsible for the actions in the matter described on these Terms and conditions.
    
    

18. Indemnification: WNS wishes to emphasize that in agreeing to the WNS Acceptable Use Policy (AUP) and Terms of Service (ToS), customer indemnifies WNS for any violation of the Acceptable Use Policy (AUP) and Terms of Service (ToS) that results in loss to WNS or the bringing of any claim against WNS by any third-party. This means that if WNS is sued because of a customer's or a customer of a customer's activity, the customer will pay any damages awarded against WNS, plus all costs and attorney's fees.
    
    

19. Backup: All servers have daily, weekly, and monthly backups stored on secondary hard disks but it is the clients responsibility to do all backups of their site. If, in the unfortunate event, something happens to your files, it is your responsibility to have a local copy of your files. WNS are NOT held liable in any way for any files, money, time, effort, etc, lost due to this unfortunate event. Furthermore, if your files are lost, we will attempt to restore them as a gesture of good faith, but make no promises what so ever about whether the files will be brought back successfully or not.
    
    

20. Miscellaneous Provisions: You must provide us with, and keep current, good contact information for you. E-mail, telephone and fax contacts are used, in that order of preference.
    
    

    1. A waiver by the Company of any breach of any provision of this Agreement by Subscriber shall not operate as or be construed as a continuing or subsequent waiver thereof or as a waiver of any breach of any other provision thereof.
       
       

    2. Subscriber shall not transfer or assign this Agreement without the prior written consent of the Company. Company may assign Agreement at anytime without consent from or notice to Subscriber. Company reserves right to cancel customers rights under this contract at anytime without further obligation.
       
       

    3. WNS takes no responsibility for any material input by others and not posted to the WNS Network by WNS. WNS is not responsible for the content of any other websites linked to the WNS Network; links are provided as Internet navigation tools only. WNS disclaims any responsibility for any such inappropriate use and any liability to any person or party for any other person or party's violation of this policy.
       
       

    4. WNS is not responsible for any damages your business may suffer. WNS does not make implied or written warranties for any of our services. WNS denies any warranty or merchantability for a specific purpose. This includes loss of data resulting from delays, non-deliveries, wrong delivery, and any and all service interruptions including equipment failure.
       
       

21. Responsibility for Content: You, as WNS's customer, are solely responsible for the content stored on and served by your account.